Questions before we get started?
Everything customers usually ask us, in one place. If yours isn’t here, just get in touch. We’re friendly.
Consultations & Pricing
Do you offer free consultations?
Yes. Every consultation is free and no-obligation. We’ll visit at a time that suits you, look at the rooms with you and talk through what you’d like, then send a clear written quote, usually within 48 hours.
Who supplies the paint and materials?
You do. You choose and buy the paint, so the colours and finish are completely your decision. If it helps, we’re happy to collect your chosen paint and materials and bring them with us. Our quote covers the work from start to finish.
Can you help me choose a colour?
If you’re torn between a couple of shades, we’re always happy to share which we’d go for, but the final choice of colour is always yours.
How do I book?
Call, email or use the contact form to arrange your free consultation. Once you’re happy with your quote, we’ll agree dates, and a small deposit secures them in the diary.
Before Work Starts
Do I need to move furniture?
Yes please. We ask that you move furniture out of the way before we arrive so we can get straight to work. We’ll take care of protecting anything that stays, like carpets and larger fitted items.
Are you insured?
Yes. We carry full public liability insurance and are happy to show certificates before any work begins.
How far do you travel?
We cover Rochester, Maidstone, Medway, Sittingbourne, Gravesend, Dartford and the surrounding areas. Not sure if that includes you? Just ask.
During the Project
How long does a typical room take?
Most single rooms take one to three days depending on preparation and the number of coats. Your quote always states the expected duration.
Do you work while customers are away?
Happily. If it suits you, leave us a key and come home to a finished room. We send daily photo updates and lock up carefully.
Aftercare
What if I spot something after you’ve finished?
Tell us and we’ll come back and put it right. Simple as that.